Looking For Physiotherapy Treatment Through Virtual Care/TeleHealth?
What to Know:
What You Will Need For a TeleHealth Appointment:
- A device to for video session (i.e computer, tablet, phone)
- A stable Wifi network to ensure stable connection throughout appointment time
- Headphones if needed
- Microphone access
- To provide your current location for safety measures
- To provide an emergency contact in case of emergency situations
- A safe environment where you can move freely and demonstrate movements comfortably for assessment.
How Telehealth Physiotherapy Works:
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Initial Consultation: The physiotherapist will ask about your condition, symptoms, and goals. A thorough history will be taken, and you may be asked to demonstrate specific movements or positions via video.
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Exercise Prescription: The physiotherapist will guide you through a tailored exercise program, ensuring you’re performing exercises correctly. They can make adjustments and provide feedback during the session.
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Education & Advice: Telehealth can be used to educate patients on self-management strategies, posture correction, ergonomic adjustments, and lifestyle changes.
- Follow-Up: Virtual follow-up sessions may be scheduled to monitor progress, reassess exercises, and address any new concerns.
Limitations of TeleHealth Appointments:
- Lack of hands-on treatment
- Inability to perform physical assessments (i.e. palpation, strength testing, etc.)
- Technology barriers
- Inability to address environmental factors
How to Setup + Connect to your Online Appointment Using Jane
To book a TeleRehab/Virtual appointment, you can schedule online or reach out via email, phone, or text. If you book online, you’ll be prompted to create a Jane account. If you prefer to book via text, phone, or email, we’ll send you a separate email to set up your account.
Important: For the best experience, please use Google Chrome or Firefox on desktops or laptops, and Android/Windows smartphones/tablets. Unfortunately, Internet Explorer and Microsoft Edge are not supported.
If you're an Apple user, you can also connect through the Jane Online Appointments app for iPhones/iPads. Click here to learn how to set up the app.
Once your TeleRehab/Virtual appointment is booked and your account is set up, you’ll find your appointment listed under the "Upcoming Appointments" section in your My Account area. You’ll also receive a reminder email 48 hours before your appointment with a direct link to your account.
For a tutorial video for further details click Here.
Step 1
Login to "My Account" and then go to "Upcoming Appoitnments" tabe on the left. The “Begin” button will only appear 1 hour before your appointment start time. When the time is right, click “Begin” and you’ll be taken to the next screen.
Step 2
Click on “I Consent, Begin Online Appointment” and then you will be taken into your TeleHealth appointment.
Step 3
Once you have joined the call, you may have to grant your web browser access to your microphone and webcam.
Here’s What Each of the Icons Along the Bottom of the Screen Does:
From Left to Right:
- Mute/Unmute - Great for those moments when you need to mute sounds during the call.
- Enable/Disable video - Click here to enable or disable your video.
- Screen share - A picture is worth a thousand words and sharing your screen with your practitioner helps share that information.
- Text Chat Window - Use this to type to or share links with your practitioner.
- Raise hands - Click this to politely let the practitioner know that you want to speak.
- Tile View - Tile view lets you see yours and your practitioner’s video side by side.
- More actions
- Click on your name to change how it appears during the video call
- View fullscreen
- Settings - Opens the window to see all the settings mentioned above
When you’re ready to end the call, click the red Leave Call button at the bottom of the screen.
TeleHealth Physiotherapy
Please visit the Telehealth page on our website for detailed instructions for a smooth setup before your appointment.
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Kassandra Harder
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